1. Introduction
This Privacy Policy explains how The Awakening Spirit (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.theawakeningspirit.co.uk (the “Site”). We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
If you have any questions about this policy or your data, you can contact us at: Email: info@theawakeningspirit.co.uk
2. Information We Collect
A. Information You Provide
We collect personal information you provide directly, including:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely by third-party providers; we do not store card details)
B. Automatically Collected Information
When you browse the Site, Shopify automatically collects:
- IP address
- Browser type and device information
- Cookies and tracking data
- Pages viewed, time spent on the Site, and referring URLs
C. Order Information
When you make a purchase, we collect:
- Products ordered
- Order value
- Delivery preferences
D. Marketing Information
If you subscribe to newsletters or marketing updates, we collect:
- Email address
- Consent records
3. How We Use Your Information
We use your information to:
- Process, fulfil, and deliver orders
- Communicate with you about your order
- Provide customer support
- Improve our website, products, and services
- Send marketing communications (only with your consent)
- Prevent fraud and maintain security
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
- Contractual necessity – to process and deliver your order
- Consent – for marketing communications
- Legitimate interests – to improve our services and prevent fraud
- Legal obligation – for tax, accounting, and regulatory compliance
5. Sharing Your Information
Shopify
Our store uses Shopify, which provides the ecommerce platform and processes data on our behalf. Shopify’s privacy policy: https://www.shopify.com/legal/privacy
Payment Processors
We use trusted payment providers including:
- Stripe
- PayPal
- Shopify Payments
These providers process payments securely and independently.
Service Providers
We may share data with:
- Delivery couriers
- Email marketing platforms
- Analytics providers (e.g., Google Analytics, Meta Pixel)
We never sell your personal data.
6. Cookies
We use cookies to improve your browsing experience, analyse traffic, and support marketing activities.
Types of cookies used:
- Essential cookies – required for the site to function
- Analytics cookies – help us understand how visitors use the site
- Marketing cookies – used for personalised ads
You can manage cookies through your browser settings and, where available, our cookie banner.
7. Data Retention
We retain your personal data only as long as necessary:
- Order information: 6 years (legal requirement for tax records)
- Marketing data: until you withdraw consent
- Analytics data: typically 26 months
8. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Withdraw marketing consent
- Request data portability
To exercise your rights, contact us at info@theawakeningspirit.co.uk.
9. International Transfers
Shopify and some third-party providers may transfer data outside the UK. These transfers are protected by:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
10. Security
We take reasonable technical and organisational measures to protect your data, including:
- Encrypted payment processing
- Secure servers, Access controls
However, no online system is completely secure.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.
12. Contact Us
For questions or data requests, contact:
Email: info@theawakeningspirit.co.uk
Website: www.theawakeningspirit.co.uk