Product Guidance
Simple guidance for choosing and caring for your spiritual gifts, supplies and everyday ritual tools.
Start with your product label
Instructions vary between products. Read the packaging and product information before use, and follow the manufacturer's directions. If instructions are missing or unclear, contact us with the product name before using it.
Ask about a product →Candles & wax melts
Use a stable, heat-resistant holder and keep flames away from curtains, paper and other flammable materials. Keep children and pets away. Never leave a burning candle or oil burner unattended; put it out before leaving the room or going to bed.
Follow the label for wick care, burn time and when to stop using the candle. Use wax melts only with a suitable burner and its instructions.
Explore candles →Incense & burners
Choose a holder designed for your incense, placed on a stable, heat-resistant surface. Keep burning incense away from flammable items and out of reach of children and pets. Never leave it unattended and make sure it is fully extinguished.
Follow the product instructions for ventilation and allow the holder and ash to cool before handling.
Find holders & burners →Oils & home fragrance
Essential oils, fragrance oils, massage oils and reed diffusers have different uses. Choose the product for its stated purpose and follow the label; a room fragrance is not automatically suitable for skin.
Do not swallow essential or fragrance oils. For skin use, follow the product's dilution instructions and check suitability before use. Keep bottles closed and away from children and pets.
Explore aromatherapy →Crystals & decorative pieces
Natural stones can vary in colour, pattern and shape. Check dimensions and the product photographs when choosing your piece.
Use a soft, dry cloth unless the supplier gives different care instructions. Check before using water, salt or strong cleaners, as some materials are delicate. Keep small pieces away from young children. Spiritual meanings are for personal reflection.
Explore crystals →Jewellery care
Check the stated material, size and fastening before ordering. Follow the care instructions for the metal, finish and any stones.
Store pieces separately to reduce scratching. Remove jewellery before swimming or using cleaning products, and avoid direct contact with perfumes. If you are sensitive to a material, check the product details before choosing it.
Explore jewellery →Choosing a gift
Start with the recipient's interests, preferred scents and available space. Check product sizes, materials and any suitability notes.
For a damaged item or a question after delivery, contact us with your order number and product name.
Get help choosing →Further information: London Fire Brigade candle and incense safety.